Customer Service
Office Hours:  Monday - Friday, 7:00 a.m. to 5:00 p.m. (CT)
Phone: Toll Free (800) 800.1812 or  (641) 939.7476
24 Hour Fax Service:  (641) 939.7539

24 Hour Voicemail Service available 7 days a week.

E-mail:  usm@heartofiowa.net



USM can ship your parts the day you place your order for standard hammers and tips in stock.  (This does not include made-to-order "MTO", or special order items.  Parts must be ordered before 12:00 p.m. (noon) to guarantee shipment.  If you need parts sent overnight, please let a sales representative know, at the time of your order, otherwise USM will use a ground service for your shipping needs
Motor Freight:  Please allow 4-7 business days for delivery.

FedEx Freight
Conway - Central Express (CCX)
Roadway
Lakeville Motor Express
Saia Feight
ABF Freight

Customer Services

US Manufacturing, Inc.
1707 21st Street
Eldora, Iowa 50627
800.800.1812
Fax: 641.939.7476
UPS Services

Ground Service:  3-5 business days
3 Day Select:  Guaranteed 3 business day delivery
2nd Day Air:  Guaranteed 2 business day delivery
Next Day Air:  Guaranteed next business day delivery
Same Day Service
Terms & Payment

Net 30 days with approved credit application.  USM must have an approved credit application on file to extend credit terms.

New Accounts:  Prepayment, check by fax, or credit cards accepted for first time orders without approved credit.

Credit Cards: MasterCard, Visa, American Express
Discover

Wire Transfer
Returning Parts

You must contact our Sales Department before returning any parts. The Sales Department will issue you a Return Authorization Form Number.  No merchandise returns will be accepted without our Return Authorization Form Number.

A restocking fee will be charged for all items ordered in error by the customer and returned to USM. Shipping fees to be paid by the customer for the parts returned due to customer error.

Credit memos will be issued for the parts returned to USM.  Please do not take deductions from invoices prior to receiving a credit memo.  Once a credit memo has been issued and received, please take the deduction from your next payment and refer to the credit memo.

In the event there was a shipping error on the part of USM, we will authorize return of the parts to USM at no charge to the customer, and ensure that you receive the correct parts in a timely manner.
Damaged Goods

All items returned to USM must be undamaged unless condition of part(s) is otherwise noted to a sales representative.  Customer will be held responsible for damage to part(s) being returned.

If you receive damaged item, please note damage on the Bill of Lading at the time of delivery and retain the packaging material so that USM can process a claim to our shipper.
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USPS Services

Priority Mail :  2-5 business days
(70 lb. maximum weight)
"CADEN EDGE" 
Welding Technology
Patents Pending 
US Manufacturing, Inc.
1707 21st Street
Eldora, IA 50627
Toll Free: 800.800.1812
Fax: 641.939.7539